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CRM Evaluation Center
Nov 25, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion ( Pages)
by E. Robins
May 30, 2001
Abstract : In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive a solution from them assumes an ability to accurately express business requirements and business value within these tools. In this article, we explore the marriage of knowledge management and decision support in forming knowledge based selection systems and procedures that can assist in reducing the current appalling record of IT project failures. This is illustrated by the process to select a Personal Digital Assistant (PDA).
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What is a Decision Matrix, FREE Template and Example (1 Page)
by TEC Staff
Mar 15, 2008
Abstract : Decision matrix: a decision-support tool allowing decision makers to solve their problem by evaluating, rating, and comparing different alternatives
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What is a Decision Matrix, FREE Template and Example (1 Page)
by TEC Staff
Mar 15, 2008
Abstract : Decision matrix: a decision-support tool allowing decision makers to solve their problem by evaluating, rating, and comparing different alternatives
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Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 2 : Decision Aids ( Pages)
by Edward S. Robins, PhD
Mar 1, 2002
Abstract : Though many academic methods exist, few actually reach the audience they need to reach because of the barrier between academic and business languages, as well as the ability to produce workable and usable tools. This article summarizes what I believe are the methodologies most used in Business, and some of the tools that are commercially available.
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Support for Old Releases-Good for the User but Is It Good for the Vendor? ( Pages)
by Olin Thompson & P.J. Jakovljevic
Dec 17, 2003
Abstract : The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.
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Decision-making methods (MCDM, MCDA) in the news (1 Page)
by TEC Staff
Mar 15, 2008
Abstract : Decision Making: Latest news
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Decision Making Resources (1 Page)
by TEC Staff
Mar 15, 2008
Abstract : Where to find resources related to the Decision-Making process, books, magazines, journals, organizations, Internet
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Multi Criteria Decision Making MCDM (1 Page)
by TEC Staff
Mar 15, 2008
Abstract : Definition of Multi-Criteria Decision-Making (MCDM): Methods incorporating multiple conflicting criteria into the management planning process
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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge ( Pages)
by Lou Talarico & Kevin Ramesan
Apr 18, 2003
Abstract : Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionality and technology required to enable business processes, and how to compare vendor offerings once those requirements have been documented.
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